Frequently Asked Questions (FAQs)

FREQUENTLY ASKED QUESTIONS

Everything you need to get started.

Is talkEHR certified for Meaningful Use?

Yes, talkEHR is ONC-ATCB certified for Meaningful Use Stage 3 (MU3). Using our EHR, you can qualify for MACRA’s value based payment programs.

Is support provided?

Yes, we offer round the clock support. You can connect with us anytime through our forum within talkEHR, the contact us page, or via email.

Is importing my data free? Do you provide assistance?

Yes. We will help you import your data into talkEHR, for free. Including data provided in CCDA format and from other major EHR vendors.

How can I import my data

Call your current EHR vendor to request for your complete data.
You may upload the demographics data using the data import widget. Download the sample file and match your data to the columns. Save and upload the file on the data import section. Note: Please make sure the format exactly matches the sample file. If any records are deemed “invalid” this may be due to a formatting error e.g. hyphens in phone numbers, spaces before the city etc.
You may use talkEHR with the demographics information (if provided) while you wait on the complete data from your previous vendor. Once you receive the data, upload the file on the data import section where it says “Import complete data”.
Leave the rest to us! We will merge and import the data in a structured format within 10-12 business days, and reach out to you.

Is my data safe?

We understand the importance of data security and it is our highest priority. For this reason, we provide a strong data framework and encoding measures which includes:

A proficient data system security:
Our data centers ensure data protection through back-ups, biometric security, and ongoing surveillance. We use outstanding SSL/TLS encryption to protect your practice from data breaches.
HIPAA compliance:
To ensure your practice is compliant, talkEHR satisfies all HIPAA and HHS certification requirements and is kept up-to-date with new state and federal regulations.
Account security:
talkEHR prevents your data from falling into the wrong hands through robust, user-access, security protocols.

Who owns my data?

Your practice always retains ownership of its data. Your data can be exported anytime you need.

Which physician specialties can use talkEHR?

talkEHR is a customizable software that can be used by any specialty. Our tools support many specialties including family medicine, pediatrics, surgery, obstetrics/gynecology and many more! You can use our ready to use, editable templates for your specific workflow, or construct your own.

How can talkEHR help me connect with my patients?

Patients will have access to their personal health record through our talkPHR app, where they can view lab results, make payments, communicate with the provider, request for refills and schedule appointments. Our apps can be accessed on multiple devices such as computers, laptops, tablets and cell phones.

Do I need any specific hardware or software?

Since talkEHR is a web-based software, all you need is access to the internet. For optimal functionality, we recommend running talkEHR on following:

Hardware

Processor: 2.5GHz RAM: 8 GB Internet: 8 Mb/s or higher Screen Resolution: 1280×1024 (Min: 1024×768)

Software

Operating Systems: Windows 7, Windows 8 Windows 10, Mac OS X 10.10 Browser: Chrome, Firefox

Tablets

Device: iPad 3, 4, iPad Mini, iPad Air, Google Nexus 9, Microsoft Surface Pro 3 Operating System: iOS 10 Android 5 Windows 10 Browser: Chrome, Firefox, Safari

Is there a limit to the number of users?

No. With talkEHR, you have no limits on the number of users or patients.

Does talkEHR offer medical billing services?

talkEHR lets you use our integrated billing services or you can use your preferred vendor. If you’re using an outside vendor, you’ll have to export and submit your files required for billing.

Can I connect to labs and imaging?

Yes, your talkEHR account can be integrated with many labs and imaging centers, for free, including LapCorp, Quest and many more. We do not charge our users for interfaces with labs.

I misspelled my email when signing up, what do I do?

That’s not a problem, mistakes happen. Just contact us and we will update it for you.

I entered the landline number instead of my cell phone number and now I can’t sign up. What should I do?

Just contact us with your correct cell phone number and we will update it for you.